B 4
We just returned from Melbourne and enjoyed our one-week stay at Quest on Bourke, in an Executive 2-bedroom apartment. The 1st room was slightly dusty, and the AC/heater wasn't working (even though it was recently fixed), so it was crazy freezing and since we had young kids and just came from a tropical climate, we were worried that it would be too cold for the kids. Staff (Yuuki) was very kind and helpful to bring us 2 heaters to use in the middle of the night. Baby cot provided was broken at the bottom (thankfully can still be used, but for safety reasons, pls do check).
Next day, we were moved to the adjourning apartment - spacious, clean, fantastic for kids. Cot is also good. A few things weren't working though (dishwasher, all the bedside lamps, jaccuzi, Netflix button on the remote) - we didn't really need them but it would be nice to have everything working (rather disappointed with no Netflex though lol). Beds were made daily, which I liked. Carpet was cleaned daily but could be cleaner (noticed a few stray crumbs). Fridge could be better cleaned out (noticed some dirt in it). Wifi wasn't good though - we would like to suggest free wifi for guests.
However in general, room had the important necessities, sufficiently cleaned, and location is PERFECT. Staff were friendly and nice. Loved it and enjoyed our stay. :)
